Delete it in the app
- Open PAZIL and go to Profile > Settings.
- Tap Delete my account at the bottom.
- Type DELETE in the box and confirm.
The deletion is scheduled and a 30-day grace period starts. Until then the app only shows the deletion screen, and your account can no longer play or change anything.
Delete it without the app
If the app is not installed or you cannot sign in, write to info@yadasoft.io from the e-mail address linked to your account:
- Subject: Account deletion request
- Body: your player name and, if you know it, your friend code
If you signed in with Apple or Google, write from that account’s e-mail address. If you hid your e-mail with Apple, write from the address your Apple relay forwards to. Once we confirm that you own the account, we start the deletion and let you know by e-mail.
The 30-day grace period
Within 30 days of your request, sign in and tap Cancel deletion on the deletion screen; your account continues where you left off. After 30 days the deletion is permanent and cannot be undone.
What is deleted and what is kept
Deleted: your player name, avatar, e-mail address or sign-in ID, friend code, trophies, league, level, coins and gems, power cards, cosmetics, friends list, private league memberships, match history and settings. If you signed in with Apple, we also revoke your Sign in with Apple authorisation.
Kept: purchase records, for the period that tax and commercial law requires; reports you sent or that were sent about you, for moderation; your name and results in other players’ match history; a record that the account was deleted. Crash and statistics data may remain until their retention periods end.
Subscriptions and purchases
Deleting your account does not cancel a PAZIL Plus subscription. Cancel it separately in your App Store or Google Play account settings. Unused coins, gems and other virtual items are deleted with the account and are not refunded.
Details: Privacy policy.