Support

Something wrong? The answer is probably below. If not, write to us; we usually reply within 24 hours.

Game

Why wasn’t my word accepted?

A word needs at least 2 letters in Turkish and 3 in other languages, has to be in the dictionary and must not have been played earlier in the match. Proper nouns are not accepted. Write to us about a word you think is missing.

How do I win trophies?

About +30 for a win and −30 for a loss. Beat a much stronger rival and you win more; lose to one and you lose less. Once you reach a league, you never drop below it.

What happens when a season ends?

Every season lasts 28 days. Half of your trophies above the Master league (4,000) are removed; rewards follow your highest trophies of the season.

How do I get power cards?

Cards unlock as you level up. Every card you use in a match spends one copy. Win new copies in matches, the daily reward, the quest chest, the level road and the season pass, or buy them in the shop. You can use up to 3 cards in a match, or 4 with PAZIL Plus.

No rival found

If ranked search finds no rival within a few seconds, we match you with a bot. It is a normal ranked match: trophies and quests count. To just warm up, use Practice on the home screen; practice matches give no rewards.

I lost connection mid-match

If your connection returns quickly, you rejoin where you left off. If you can’t return in time, the match ends in your rival’s favour. Play on Wi-Fi or a strong mobile connection when you can.

How do I change the language?

Profile > Settings > Language. PAZIL is played in Turkish, English, German, Spanish and Arabic; each language has its own board, dictionary, trophies and ranking. Trophy road rewards are given once per account.

Friends

How do I add a friend?

Tap the add button on the Friends tab and enter your friend’s 4 character code. Your own code is on your Profile page; share it as a link with Invite.

The invite link doesn’t open

Install PAZIL and sign in first, then tap the link again. If it still doesn’t work, enter the 4 character code from the link on the Friends tab.

How do I block or report a player?

Open the player’s profile and tap Block or Report. Choose who can send you friend requests in Profile > Settings > Privacy.

Purchases

My purchase didn’t arrive

Tap Restore purchases on the Shop screen. If the item still doesn’t appear, write to us with the order number from your App Store or Google Play receipt.

How do I cancel PAZIL Plus?

Subscriptions are managed by the store. On iPhone: Settings > your name > Subscriptions. On Android: Google Play > Profile > Payments & subscriptions > Subscriptions. Deleting the app or your account does not cancel it.

Can I get a refund?

The App Store and Google Play take the payment, so they handle refunds too. For Apple use reportaproblem.apple.com; for Google Play use “Report a problem” in your order history.

Why did my coins go down?

Coins are only spent in the shop when you confirm. You can see your purchase history in your App Store or Google Play account.

Account and privacy

I changed phones. What about my progress?

Your progress is saved to your account. Sign in with the same Apple, Google or e-mail account on your new phone.

I forgot my password

Tap Forgot password on the e-mail sign-in screen; we e-mail you a 6-digit code that is valid for 10 minutes. Enter it in the app and choose a new password.

How do I delete my account?

Profile > Settings > Delete my account. Within 30 days, sign in and tap Cancel deletion on the deletion screen to keep your account. No app? Follow the steps on Delete your account.

How do I change my ad preferences?

Profile > Settings > Privacy > Ad preferences. Every other option is on the Privacy choices page.